FAQ

📦 When will my order arrive?
All orders are prepared and shipped from our facility in France. Estimated delivery times are:

🇫🇷 France: 2–5 business days
🇪🇺 Other EU countries: 5–10 business days

Once your order has been dispatched, you’ll receive a confirmation email with your tracking number so you can monitor your parcel’s journey in real time.

🌍 Do you ship internationally?
Yes! We deliver across France and selected European countries. Enter your address at checkout to confirm availability in your region.

🔍 How can I track my order?
After your order ships, you’ll receive an email containing a tracking link and number, allowing you to follow every stage of your delivery online.

💳 What payment methods do you accept?
We offer secure and convenient payment options:

• Visa
• Mastercard
• BLIK

Every payment made on ketoxq.com is encrypted and handled securely to protect your personal and financial information.

⏳ What if my order is delayed?
Delivery times may be affected by holidays, courier delays, or other unexpected factors.
If your order has not arrived within the estimated timeframe, please contact us at info@ketoxq.com with your order number, and we’ll investigate it promptly.

🔁 Can I return my purchase?
Yes! You can request a return within 30 days of delivery, as long as the product is unused, undamaged, and in its original packaging.
Please reach out to us before sending anything back so we can provide the proper return instructions.

❗ What should I do if I receive a damaged or incorrect item?
If your item arrives damaged or incorrect, please notify us within 7 days of delivery.
Send your order number and clear photos of the issue to info@ketoxq.com, and we’ll arrange a refund, exchange, or replacement at no additional charge.

💬 Need more help?
We’re always happy to assist you.

CHALLANCIN FEDERICA
16 Rue du Grand Réage
45300 Dadonville, France

📧 Email: info@ketoxq.com
📱 Phone: +48 511 748 236
🕒 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (CET)